Alfred Cars

+441962 440000

Terms & Conditions

Company Contact Number: +441962 440000

Company Contact Email Address: support@alfrredcars.co.uk (mail to: support@alfredcars.co.uk)

This website is owned and operated by Southern Executive Travel Ltd. All questions should be directed to support@alfredcars.co.uk.

Once we have received your booking request and payment and have verified that the time requested is available, we will email your confirmation and booking instructions. Submitting a booking request online does not guarantee availability and your booking is not guaranteed until you have received an email confirmation from us. Please print the instructions, as they will contain important information for the day of travel, including a telephone number for the driver who will be picking you up. Alfred Cars will not be responsible if you have not taken this confirmation with you on the day of travel.

You are responsible for checking the details of the booking in the confirmation we email you. If any information on the confirmation is incorrect, you must inform us as soon as possible so that we can make the necessary corrections and email you an amended confirmation. Alfred Cars will not be held responsible if any information is incorrect on the confirmation. If you do not notify us of corrections that need to be made, you will not be entitled to a refund. We reserve the right to cancel any booking where the system has permitted reservations in error such as, but not limited to, locations outside or our coverage area being allowed, dates and/or times that are overbooked or otherwise unavailable showing as available, or where a miscalculation of fares has occurred. We have made every effort to ensure that these situations do not arise, but in the unfortunate event of such circumstances, the customer will be notified of the cancellation and refunded the full amount within three working days.

Alfred Cars does not accept any responsibility in any way for missed flights for whatever reason including, but not limited to, breakdowns, accidents, traffic delays, severe weather conditions, any change in travel plans due to illness, self-isolation or restrictions imposed by the government, or any other unforeseen circumstances which may arise. It is the responsibility of the passenger to arrange for any compensation for missed flights with their travel insurance. We advise passengers to allow enough travel time to get to the airport to offset any unpredicted delays. Alfred Cars will not be held responsible if a passenger does not allow enough time and subsequently misses their flight.

Passengers are not entitled to any refund, in whole or in part, if they do not wait for their driver and instead make alternative transport arrangements.

In the interest of safety for both driver and passengers, we reserve the right to cancel any job where the customer’s behaviour is deemed to be inappropriate, intimidating, abusive or rude. We also reserve the right to cancel any job where we believe the customer has excessively consumed alcohol. In any of these circumstances the customer will not be entitled to a refund, in full or in part.

It is the responsibility of the passenger to notify us as soon as possible of any delays they may encounter. If your flight is seriously delayed, cancelled, or re-routed you will not be entitled to a refund. If we are unable to rearrange a driver to collect you at the amended time, date, or location you will not be entitled to a refund. The management may decide to issue a customer credit to be used towards a future booking with Alfred Cars, but this is at the manager’s sole discretion and is not guaranteed.

Alfred Cars use their own transportation wherever possible, but at times may arrange transport through third party companies where appropriate. Alfred Cars in no way assumes responsibility for the actions of any third-party agent.

Bookings made for service on the following dates will be subject to an additional surcharge on published prices: Bank Holidays, 25 & 26 December, 1 January. There will also be an additional surcharge for bookings made during unsociable hours (22:00 – 07:00).

Pricing Policy

Prices are calculated with the distance, time of travel and number of passengers travelling taken in into consideration. If the customer wishes to arrange any additional pickups, drop offs or diversions of any kind, there will be an additional charge to be paid before the commencement of the booking. All prices on the website are calculated based on door-to-door delivery from one address to one airport and vice versa. If the driver arrives at your booking and you have more people than the car is licensed to carry or there is more luggage than can be safely transported in the boot of the vehicle, the booking will not be able to be completed and you will not be entitled to a refund.

Waiting Time

Alfred Cars do not charge for the first 30 minutes of waiting time after the plane has landed. However, if the passenger is delayed beyond the first hour for any reason (i.e., stuck in immigration or lost luggage), waiting time will be calculated at £20 per hour, pro rata. Exceptions will not be made. If the passenger is being picked up at an address, 15 minutes of waiting time will be allowed after the scheduled pickup time. After 15 minutes, charges for waiting time will begin to accrue.

Cancellation Policy

Alfred Cars reserve the right to cancel any booking where the weather or conditions of the roads prevent safe travel. This will be at the discretion of the driver. We will issue a credit note and email a confirmation of your credit as soon as possible. Alfred Cars will accept any cancellation, however there will be a cancellation charge of 50% of the fare. There will be no refund if a booking is cancelled less than 48 hours prior to the booking unless the circumstances can be proven to be exceptional in which case a credit may be issued for the journey. This will be at the sole discretion of the Managing Director. The cancellation must be made via email and is not considered cancelled until confirmation has been issued from Alfred Cars. If you do not receive an email from Alfred Cars confirming the cancellation within 24 hours, pleas call +441962 440000. No refund will be issued if the passenger does not show up for their journey or arranges alternative transport.

Cancellations and requests for refunds or credits should be emailed to support@alfredcars.co.uk

Southern Executive Travel Ltd

14 Morse Road

Winchester

Hampshire

SO22 6GQ

Company Registration Number: 6504576

VAT Registration No. 455368664